Use of your personal information

Why do we collect your personal information?

We collect your information in order to improve your customer shopping experience and to communicate with you about our products, services and promotions. We collect information from you to complete a transaction,  or participate in a competition / promotion or survey. This information includes details such as name, age, gender, email address, phone number, postal address and credit card numbers. We may use your information collected online to fulfil and process your orders. We may maintain a record of products you have looked at or purchased in order to enhance your shopping experience and make it easier and faster for you. Our website automatically gathers and stores you email information for future communication from Tropicair.

All text or email communications you receive from us will have functionality that allows you to unsubscribe on the spot, meaning you will no longer receive communications from us unless it is regarding a transaction or security issue. You are also able to call us on 03 3790 438, email us at or via our website at any time if you wish to stop communications from us.

Business partners

We do not sell, trade or rent your personal information to others. However, we do use other companies and individuals to perform services on our behalf, such as delivering packages, sending mail or emails and processing payments. They will have access to your personal information in order to perform these services, but are not authorised to use your information for any other purpose.